Acumen would like to welcome members from the Massachusetts program. We are committed to providing you with support throughout the transition to Acumen Fiscal Agent.
We will continue to update this page with training materials that will help support everyone from Participants, Employees, and Employers, to Case Managers and Program Admins. Utilize the training videos on this page and the materials will be attached at the bottom of the page.
Time Entry Training for Providers (Employees/Workers)
Join us for one of the training opportunities below - Acumen DCI Time Entry Training for Providers (Employees/Workers)! Training will include time entry options in the mobile app, web portal, mobile web, and phone (IVR). Also covers troubleshooting, entry statuses, and when to submit time vs. invoice code. Click here to view the training flyer and details.
Time & Budget Management Training for Employers & Participants (Clients)
Join us for one of the training opportunities below - Acumen DCI Employer & Participants (Clients)! Training will include managing entries, including pending entry approval and verification. Also reviewing budgets, reports, entry status, and viewing vendor payment entries submitted by your state representative on your behalf. Click here to view the training flyer and details.
Introduction to Acumen
Introduction to Acumen Webinar PDF
Client Transportation Entry Training
Client Transportation Entry Training
Employers Transition Enrollment Packet Training
Employers need help completing and submitting the Acumen Transition Enrollment Packet?
View video-on-demand training at your convenience below or view the PDF version of the training.
Employer Transition Enrollment Packet Training PDF
Time Entry Training for Employers & Employees (Workers)
View the recording for on-demand access at your convenience. Training will include time entry and management options in the mobile app, web portal, mobile web, and phone (IVR).
MA Time Entry Training for Employers & Employees (Workers)
Training for Participants & Families (Vendor Only)
View the recording for on-demand access at your convenience. Training will include reviewing budgets, reports, and viewing vendor payment entries submitted by your state representative for program support in the web portal.
MA Training for Participants & Families
Additional Resources
How to install the DCI Mobile EVV App
Logging into the Web Portal or the Mobile App
Mobile App Guide for Employees
Historical Entries w/ Reason Codes - Employee Add or Edit a Punch Entry
Editing Time Entry/Punch Corrections Guide
View Paystubs/Statements in the DCI Messaging Module
I'm locked out of the DCI system. What should I do?
View & Manage Budgets Via Authorizations Widget
Video - Create, Edit, and Verify Punch Entries in the Web Portal & Mobile Web Portal for Employees
Client Transportation Mobile App & Web Portal Entries