Alert |
Business Rule Name | Reason | How to Proceed |
“Your punch has one or more violations and cannot be saved. Please review the violations below and click Return to make edits or cancel the entry.” | Authorization Remaining Balance | There are not enough funds available in the authorization to cover the hours submitted | The entry cannot be saved. Ask the employer to review their budget utilization. Adjust entry as needed. |
“Your punch has one or more violations and cannot be saved. Please review the violations below and click Return to make edits or cancel the entry.” | No valid pay rate punch entry | There is no pay rate for this employee for the punch date of service and service code. | Ensure the employee is submitting for the correct service and date, If the entry is correct, contact the employer. |
“Your punch has one or more violations and cannot be saved. Please review the violations below and click Return to make edits or cancel the entry.” | Timely Filing Employees Punch Entry | Punches must be submitted within the number of days determined by the program, of the date of service. | The issue cannot be resolved. Ensure time is submitted promptly. Acumen cannot pay out hours that are submitted beyond the number of days past the date of service. |
“You are attempting to enter a punch for a date of service that is beyond the client’s suspend date. Please contact your supervisor.” | Not a business rule. Set on the client profile. Client Status is updated to Suspended. | If enrollment is on hold, or the client cannot receive service, the client profile will be suspended. | Contact the employer |
“Your punch has one or more violations and cannot be saved. Please review the violations below and click Return to make edits or cancel the entry.” | Employee service account start date punch entry | The punch date is before the start date of the service code | Ensure the employee is submitting for the correct date. If the entry is correct, contact the Employer. |
“Your punch has one or more violations and cannot be saved. Please review the violations below and click Return to make edits or cancel the entry.” | Employee service account end date punch entry | The punch date is after the end date of the service code | Ensure the employee is submitting for the correct date. If the entry is correct, contact the employer. |
“There is no active Authorization for this account. Please contact your supervisor.” | Authorization Expiration Date | The punch is for a date of service after the authorization end date | The punch cannot be saved. Contact the employer who can verify their authorization data in DCI. |
No alert at this time. When reviewing their entries, employees will see a rejected punch. | Authorization Weekly Max | The punch violates the weekly max setting for the authorization | Employees click the rejected punch entry then click the Business Rules tab to review the failure. The employee should contact their employer. |
“Your punch has one or more violations and cannot be saved. Please review the violations below and click Return to make edits or cancel the entry.” | Timely Filing Employee Punch Approval | Punches must be approved within the number of days determined by the program, of the date of service. | The issue cannot be resolved. Ensure time is approved promptly. Acumen cannot pay out hours that are approved beyond the number of days past the date of service. |