Phone EVV Guide

Real-Time Phone EVV Entry

• Before starting, complete the following:
  • Confirm with Your FMS the Client Phone # on file. This is the phone the employee will use to call to punch in and out. This MUST be a Landline or VOIP phone.
  • Employees will need the last 4 digits of their Social Security Number & Date of Birth.
  • Employee’s also need to know their PIN. Use Phone EVV Guide for help.
  • Employee must know the Client Name & Service Code for that shift.

To Clock In:

1. Employee calls: [phone]
   • Outreach Employee calls:  [phone]
2. Employee will enter the last 4 digits of their Social Security Number
3. Employee will enter their 4 digit Employee PIN
   • Use attached Phone EVV Guide to help add/change PIN
4.  Employee will enter their birth Month & Day
   • In MMDD format (ex. June 9th = 0609)
5. Press any key to continue
6. Confirm “hourly” with the prompt given
7. Confirm the Client’s name with the prompt given
8. Select #1 for Real Time Punch
9. Confirm the service code with prompts given
10. Select EVV Location or Continue without
11. Confirm to save the “punch” (#1-Yes, #2-No)
12. Recording will read back the punch details and disconnect

To Clock Out:

1. Employee calls: [phone]
   • Outreach Employee calls:  [phone]
2. Employee will enter the last 4 digits of their Social Security Number
3. Employee will enter their 4 digit Employee PIN
   • Use Phone EVV Guide to help add/change PIN
4. Employee will enter their birth Month & Day
   • In MMDD format (ex. June 9th = 0609)
5. Press any key to continue
6. Recording will read back to you the punch you had originally opened.
7. Confirm if correct and you want to close the punch (#1-Yes, #2-No)
8. Select EVV Location or Continue without
9. Punch will be closed and entered into the system
10. Press #2 to disconnect or Press #1 to open new punch
11. Punches can be added, verified, or corrected in the Employer’s DCI Portal.

Historical Phone NON EVV Entry

Before starting, complete the following:

• Confirm with your FMS the Client Phone # on file. This is the phone the employee will use to call to punch in and out. This MUST be a Landline or VOIP phone.
• Employees will need the last 4 digits of their Social Security Number & Date of Birth.
• Employee’s also need to know their PIN. Use Phone EVV Guide for help.
• Employee must know the Client Name & Service Code for that shift.
• Client/Employer should know the Client PIN. Contact customer service to add/change PIN.

To Enter Historical Punch:

1. Employee calls: [phone]
2. Outreach Employee calls:  [phone]
3. Employee will enter the last 4 digits of their Social Security Number
4. Employee will enter their 4 digit Employee PIN
   • Use Phone EVV Guide to help add/change PIN
5. Employee will enter their birth Month & Day
   • In MMDD format (ex. June 9th = 0609)
6. Press any key to continue
7. Confirm “hourly” with the prompt given
8. Confirm the Client’s name with the prompt given
9. Select #2 for Historical Punch
10. Confirm the service code with the prompt given
11. Enter Date of Service in MMDDYYY format
    • (i.e. August 1, 2019 = 08012019)
12. Enter Clock IN time in HH:MM format
    • (i.e. 8:30 = 0830)
13. Select AM or PM
14. Enter Clock OUT time in HH:MM format
    • (i.e. 4:45 = 0445)
15. Select AM or PM
16. Select EVV Location or Continue without x2 (Clock In & Out)
17. Review details and confirm to save the punch (#1-Yes, #2-No)
18. Initiate Client Validation
19. Get Client or Employer and Press #1 when ready
20. Client/Employer will review punch details and Accept or Reject punch
21. Enter Client PIN
22. Then the recording will review the punch that has been created
23. Call will end automatically
24. Punches can be added, verified, or corrected in the Employer’s DCI Portal.