Why am I unable to access the DCI mobile app my device?

• Devices may occasionally experience difficulty accessing the DCI mobile app

• The device may not allow the user to open the DCI mobile app, or it may display a never-ending loading or spinning login screen.

• To reset the app, the user must clear the DCI app data and/or cache by following the instructions below.

• • Please note: The instructions may vary slightly in the wording for settings or buttons as it varies by device and Android or iOS version. If the exact match is not found, look for similarly named settings or buttons.

Clear the DCI app data on an Android device

1. Navigate to and select the device Setting icon
2. Select Apps & notifications from the setting list
3. Scroll and select the DCI app
4. Select Storage
5. Select Clear Data 
6. Click OK to confirm the action
7. The app data has been successfully cleared. Try again to access the DCI mobile app.

Clear the DCI app cache on an Android device

1. Navigate to and select the device Setting icon
2. Select Apps & notifications from the setting list
3. Scroll and select the DCI app
4. Select Storage
5. Select Clear App Data (clear cache) 
6. Click OK to confirm the action
7. The app cache has been successfully cleared. Try again to access the DCI mobile app.

Clear the app data/clear cache on iOS device

1. Open Settings App

2. Select the General setting option

3. Select the iPhone Storage option

4. Locate and select the DCI app

5. Select Offload App

6. Select Offload App in the pop-up box to confirm

7. The app cache and data has been successfully cleared.

8. Select Remove App

9. Select Delete App

10. Select Delete App in the pop-up box to confirm

11. Open the App Store

12. Search for the DCI Mobile EVV App

13. Select the Reinstall icon (cloud with down arrow)

14. Launch the DCI app

15. Enter the System Identifier or Agency Name

    1. Type at least three consecutive characters of the agency name OR the system identifier in the Search Agency field.

       1. The Acumen system identifier for Acumen – North Carolina (NC CAP Only) & Wisconsin – 2015 (formerly Outreach)

       2. The Acumen system identifier for Acumen – All Other States & Programs (including Kansas Helpers) – 228636
          
          

16. Confirm to allow the DCI app to access some settings and your location